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At American Towing & Recovery Inc., we take pride in offering the best customer experience to Barstow, CA, San Bernardino County, CA and Inyo County, CA. We strive to provide our customers with the best experience possible each visit.
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Steve who is the operations manager at the location in Ridgecrest California received a call from AAA letting him know that I needed a tow. I was in the middle of the desert on the side of the highway with a blown out tire on my way to Las Vegas. Steve realized that he was not the closest towing location and called AAA back and let them know that they needed to call a different towing service. Steve also called me and reassured me that someone would be coming to help me soon. By the time Steve called me I had already been sitting on the side of the highway for almost 2 hours. I was so grateful that he took the time to call and let me know what was happening. When I called AAA several times I kept getting a recording rather than being able to speak to an individual. Steve really made my day with his help and support.
We had to be towed not once but twice and Richie came out and took amazing care of us both times. He was very knowledgeable and friendly. Great asset to your company Thank you for everything Richie
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